Service & Support

Simple. Flexible. Reliable. Since 1989, Computer Tower, Inc. (CTI) has been delivering quality technical service and support to organizations throughout the Baltimore/Washington DC Metropolitan area. Our clients stay with us year after year because we offer consistent, superior service. Select CTI's technical support services, and receive a technology partner who puts your needs first.

CTI’s Service & Support Program:

It's simple…
Our Service & Support program is simple - we provide you the coverage you need, to include:

Fixed-price contracts

Guaranteed Response Times

Certified & Experienced Technical Staff

Incident management with call tracking, closure, and follow-up

Preventative Maintenance and Support

Warranty & Non-Warranty Services

Support for Network Operating Systems

It's flexible…
CTI offers competitive pricing based on options that you choose to meet your business requirements:

Response Times (1-hour, 4-hour, 8-hour)

Coverage Hours ( 8 - 5, Monday through Friday or 7x24)

Replacement Parts (Full Coverage at no additional cost or Purchased at Guaranteed Rates)

Preventative Maintenance & Support (Once a month or up to 3 times per week)

Financing (One up-front payment, or Periodic payments for a nominal surcharge)

We're reliable…
Choose CTI as your partner to deliver consistent, high quality technical services:

Business relationships and certifications with leading IT vendors & manufacturers

Proven technical proficiency

Documented knowledge of your network and business requirements